Rakuten, with its ecosystem serving over 1.8 billion members through 70+ online services, is using AI to enhance customer service, improve shopping UX, and boost B2B consulting. Partnering with OpenAI, Rakuten maximizes data value to provide new insights to customers and businesses. Focusing on security and privacy, they have innovated in areas such as reducing response times with AI and summarizing user reviews.
Source: OpenAI (August 7, 2024)
Leave a Reply