Tag: Customer Service

  • Ada｜Using GPT-4 to Deliver a New Customer Service Standard

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    Ada, a customer service automation platform, has utilized OpenAI’s GPT-4 to shift from the traditional “containment rate” to a new metric called “resolution rate,” which measures how well customer queries are resolved. With this approach, Ada has significantly improved service quality, achieving resolution rates above 80% for some clients. Additionally, Ada has leveraged OpenAI’s fine-tuning…

  • Dongfeng Motor｜Strengthening Localization and Customer Service as Dongfeng Expands Aggressively in ASEAN Markets

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    Dongfeng Motor places great importance on the ASEAN market, focusing on expanding product launches and enhancing customer service in countries such as Vietnam, Myanmar, and Cambodia. In Vietnam, the new GX tractor has been well received, achieving a 34% sales ratio. Dongfeng is also working to improve service quality by establishing spare parts centers and…

  • Rakuten｜Leveraging Data and AI to Unlock Customer Insights and Value

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    Rakuten, with its ecosystem serving over 1.8 billion members through 70+ online services, is using AI to enhance customer service, improve shopping UX, and boost B2B consulting. Partnering with OpenAI, Rakuten maximizes data value to provide new insights to customers and businesses. Focusing on security and privacy, they have innovated in areas such as reducing…

  • Changan Automobile｜Glad You Came to Changan

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    On July 25, 2024, Changan Automobile CS75 PLUS owner Ms. Zeng and her family were trapped when their car got stuck in a remote area near Qinghai Lake. Due to weak cell signals, they couldn’t call for help. Ms. Zeng decided to seek help on foot and fortunately encountered Changan employee Yan Yi, who was…

  • Mazda｜Personnel Changes

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    Mazda Motor Corporation announced the following personnel changes effective August 1, 2024. Naoto Saga has been appointed as Executive Officer and Head of R&D Strategy Planning Division. Tomoaki Matsunobu has been appointed as Head of R&D Strategy Planning Division from Senior Director of Mazda North American Operations. Additionally, Hiroshi Kajiyama will assume the role of…