Lowe’s, a leader in home improvement with over 16 million weekly transactions, aims to improve data accuracy on its e-commerce site. The Data and AI team leveraged OpenAI’s GPT-3.5 to enhance product information precision. By employing prompt engineering, Lowe’s reduced tagging errors and boosted search result accuracy by 20%. The initiative also eased the burden on employees responsible for error checking, leading to a better customer experience.
Source: OpenAI (September 8, 2024)
https://openai.com/index/lowes/
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