Mercado Libre, Latin America’s largest e-commerce company, has introduced “Verdi,” an AI-powered development platform built with GPT-4o. Verdi enables developers to autonomously manage complex tasks such as customer service mediation. By leveraging AI, Verdi has already handled 10% of customer service mediation on major Mercado Libre sites, reducing the workload for 9,000 human operators. The platform integrates security and scalability, with natural language as the primary interaction mode. Mercado Libre plans to expand Verdi’s use to logistics and product recommendations, aiming for operational transformation.
Source: Mercado Libre Introduces Verdi
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